Privacy Policy

Floweasy.digital website is owned by Floweasy Digital, which is a data controller of your personal data. We have adopted this Privacy Policy, which determines how we are processing the information collected by Floweasy.digital, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Floweasy.digital website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

1. Personal information we collect:

When you visit Floweasy.digital, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

2. Meta Platform and WhatsApp API Data (Meta App Requirements)

To provide our omnichannel messaging services and enable the WhatsApp Coexistence feature, our application requests access to specific data through the Meta Graph API:

• Business Management (business_management): We access your Meta Business Portfolios to allow you to select and connect your WhatsApp Business Accounts (WABA) to our platform. This is strictly used to facilitate the integration process.

• WhatsApp Business Management (whatsapp_business_management): We use this to manage message templates and phone number settings on your behalf.

• WhatsApp Business Messaging (whatsapp_business_messaging): This allows our platform to send and receive messages through your official WhatsApp account.

• User Profile Access: We may read essential public data (such as name and profile photo) from users who contact your Business Page to display them within our customer service dashboard.

We do not sell, rent, or share this Meta Platform data with third parties for marketing purposes. All data is used exclusively to provide the technical functionality of the Floweasy platform.

3. Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website and the messaging services. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage.

If you wish to use the website’s features (such as the WhatsApp API integration), you may provide personal data to us, such as your email, first name, last name, organization, and telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of the WhatsApp connection or receive our Newsletter.

4. Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed, access, rectification, and erasure.

• The right to restrict processing and data portability.

• The right to object to automated decision-making.

If you would like to exercise this right, please contact us through the contact information below.

5. Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices.

6. Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. However, no data transmission over the Internet or wireless network can be guaranteed.

7. Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, and when we believe in good faith that disclosure is necessary to protect our rights or respond to a government request.

8. Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to contato@floweasy.digital.